Return Policy

Returns and Replacements on physical products are allowed within 14 days after receipt of order. The Socket Mobile Store reserves the right to either repair or replace the defective unit. Repair or replacement orders within our return policy will be shipped back to the customer by the same shipping method as the original order at no cost to the customer.

Should the customer request any other m­­­­­eans of shipping, involving additional charges, the customer will be responsible and billed for those charges. Shipping, handling, insurance charges, tariffs, import charges and taxes are the sole responsibility of the customer for the initial shipment, as well as the return shipment on all non functioning merchandise.

Merchandise returned for replacement or refund MUST be returned with all original manufacturers packaging, including all warranty cards, manuals and accessories. The customer will be charged the cost of replacement for any articles missing from the original manufacturers packaging.

Merchandise returned for refund MUST be returned unopened for full refund.  If packaging has been opened and items used, a 15% restocking fee will be deducted from the refund amount.  Also unit must be returned with all original manufacturers packaging, including all warranty cards, manuals and accessories.  The customer will be charged the cost of replacement for any articles missing from the original manufacturers packaging in addition to the restocking fee.  If unit has been damaged and is not resalable no refund will be given.  Freight amounts are non-refundable.

The Socket Store does not guarantee the compatibility of any merchandise we sell. It is the sole responsibility of the customer to ensure compatibility of any products we sell prior to purchasing.

All products are sold with the full manufacturers limited warranty. Socket Store disclaims all warranties. Manufacturer warranty applies from date of purchase. This disclaimer in no way affects the terms of any manufacturers warranties.

Refurbished, Special Order, and Clearance Items may be returned for replacement only, no refunds will be permitted. Service and Customized Charges are non refundable. Socket Store is not responsible for typographical errors.
 

How do I request a refund?

All physical product returns must have a Return Merchandise Authorization (RMA) marked clearly on the return shipping-label.
Go to: http://www.socketmobile.com/support/rma/

To request a refund for physical products purchased online Go to http://www.socketmobile.com/support/rma/.
 

How do I cancel my order?

Unfortunately your order can not be cancelled once it has been submitted.